Returns & Exchanges

At Point, we stand by the quality of our electronics and offer a 30-day window for returns or exchanges to ensure your complete satisfaction. All items must be returned in their original packaging with all accessories and documentation included.

Return Process

• 1.
  Initiate Your Request

  Log into your Point account and select the order you wish to return to generate a unique Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Carefully pack your device in its original box, ensuring all cables, manuals, and protective inserts are included to avoid restocking fees.

• 3.
  Ship the Item

  Affix the prepaid shipping label provided in your portal to the exterior of the box and drop it off at any authorized courier location.

• 4.
  Inspection and Refund

  Once our technicians verify the device's condition and serial number, your refund or exchange will be processed within 5-7 business days.