Frequently Asked Questions

Your guide to shopping at Point Electronics

What is the standard shipping timeframe for electronics?

Orders are typically processed within 24 hours. Standard shipping takes 3-5 business days, while express options are available at checkout for next-day delivery.

What is your return policy for opened devices?

We offer a 30-day return policy. If the device has been opened, it must be returned in original packaging with all accessories included. A small restocking fee may apply to non-defective opened items.

Do all products come with a manufacturer warranty?

Yes, every electronic device sold at Point includes a minimum 12-month manufacturer warranty. We also offer extended protection plans for accidental damage at the point of purchase.

How can I track the status of my order?

Once your order ships, you will receive an email with a unique tracking number and a link to our logistics partner's portal to monitor your package in real-time.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also provide interest-free financing options through Klarna and Affirm.

Are the electronics sold at Point brand new or refurbished?

We primarily sell brand-new, factory-sealed products. Any refurbished items are clearly labeled in the product title and have undergone a rigorous 50-point inspection process.